Giving criticism and praise can feel arrogant. Here are some techniques and reminders for giving humble feedback, both praise and criticism.
As a software developer, you have to become comfortable with the fact that your work is never truly done. The software you create will always be a work in progress. When you code that last feature …
The head judge of Top Chef, Tom Colicchio, has expressed a simple mnemonic for dealing with customer problems in a restaurant setting. There are three A’s to dealing with a problem, he says: Acknowledge, Apologize,...
